Q1.What do you understand by the term 'non-verbal communication'?

Ans: Non-verbal communication is the transfer of information through the use of body

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language including eye contact, facial expressions, gestures and more.

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Verbal communication is the use of language to transfer information

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through written text, speaking or sign language.

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Easy presentation: Information can be easily presented in non-verbal communication

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through using visual, audio-visual and silent means of non-verbal communication.

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Substituting: Non-verbal message may substitute for the verbal message especially

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if it is blocked by noise, interruption, long distance etc.

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